Orders:
1. Can I change or cancel my order?
Should you have any changes to your order, please email contact@lightyourwish.com or contact us as soon as possible. Please remember we aim to process orders as quickly as possible and can only accommodate changes prior to shipping.
2. What's the status of my order?
Once we have shipped your item, you will receive a confirmation email from us along with a notification from our parcel delivery partners.
The notification from our delivery partners will have tracking numbers and clear instructions on how to track your items.
3. I am now sure my order went through.
If your order was successfully processed, you would have received an email – please check your junk box as well, sometimes it goes there! If you can’t find the email, please contact us by email to contact@lightyourwish.com and we will find a solution.
If you double the order by mistake, we will also cancel and refund will be sent to your original payment in 1-2 business days.
4. Can you make custom size?
We do offer custom sizes for all our products including bedding and clothing. To request a custom size, please email us contact@lightyourwish.com and we’ll calculate the price, production and delivery times for you.We are more than happy to help, feel free to contact us.
Shipping & Returns:
1. Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make the necessary changes to your order. To know more about our destination listings, contact us at contact@lightyourwish.com.
2. What is your return & exchange policy?
Please refer to our Return and refund Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.
3. When can I expect to receive my shipment?
Stock permitting, all orders are usually dispatched the next working day after receiving the payment. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.
We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.
Our products are mostly handmade and custom orders, so it will take around 10 days for production time and international shipping will take up to 6 days for delivery.
4. Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share rent, or sell your personal information without your consent, except as required by law.