1. Can I change or cancel my order?
Should you have any changes to your order, please email firstname.lastname@example.org or contact us as soon as possible. Please remember we aim to process orders as quickly as possible and can only accommodate changes prior to shipping.
2. What's the status of my order?
Once we have shipped your item, you will receive a confirmation email from us along with a notification from our parcel delivery partners.
The notification from our delivery partners will have tracking numbers and clear instructions on how to track your items.
3. I am now sure my order went through.
If your order was successfully processed, you would have received an email – please check your junk box as well, sometimes it goes there! If you can’t find the email, please contact us by email to email@example.com and we will find a solution.
If you double the order by mistake, we will also cancel and refund will be sent to your original payment in 1-2 business days.
4. Can you make custom size?
We do offer custom sizes for all our products including bedding and clothing. To request a custom size, please email us firstname.lastname@example.org and we’ll calculate the price, production and delivery times for you.We are more than happy to help, feel free to contact us.